Frequently Asked Questions

General Questions

What is VenPick?

VenPick is a specialized online marketplace for dental supplies, equipment, and materials. We connect dental professionals with verified vendors worldwide, offering a comprehensive range of products at competitive prices.

Who can shop on VenPick?

Any dental professional, including dentists, dental hygienists, dental assistants, laboratory technicians, and dental students can shop on VenPick. We also serve dental schools and institutions.

How do I create an account?

Click on Sign In at the top of the page, then select Register. Fill in your details including your professional information. Once verified, you can start shopping immediately.

Orders and Shipping

What shipping options are available?

We offer standard shipping (5-7 business days), express shipping (2-3 business days), and overnight shipping. Free standard shipping is available on orders over \.

Do you ship internationally?

Currently, we ship within the United States and Canada. We are working on expanding our shipping coverage to more countries.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also track your orders from your account dashboard under My Orders.

Returns and Refunds

What is your return policy?

We offer a 30-day return policy on most items. Products must be in original packaging and unused. Some items like custom orders or opened sterile products may not be eligible for returns.

How do I initiate a return?

Log in to your account, go to My Orders, and click on the order containing the item you want to return. Follow the return instructions to generate a return label.

For Vendors

How do I become a vendor?

Visit our Sell on VenPick page and click Create Your Store. Complete the vendor registration form with your business details. Our team will review your application within 2 business days.

What are the fees?

We charge a simple 10% commission on each sale. There are no monthly fees, listing fees, or hidden charges. You only pay when you make a sale.

How do I get paid?

Payments are processed weekly via direct bank transfer or PayPal. You can set your preferred payment method in your vendor dashboard settings.